The STVR Compliance Officers are on duty to respond to any and all complaints and to conduct Health & Safety Inspections related to STVR permitting.  It is the goal of the STVR Compliance Team to ensure these services in a timely and responsive manner.

HEALTH & SAFETY INSPECTIONS:

Once the STVR Administrative Team has completed their review of STVR applications and confirmed all fees have been paid, you will be contacted via email to schedule an inspection.  It is the responsibility of every STVR Owner to ensure that that contact information is accurate so that the inspection is completed in a timely manner.  The inspection must be complete within two (2) weeks of the inspection request.

Notification of cancelation or rescheduling is to be made at least two days prior to your scheduled appointment. Cancelations made within 24 hours of the appointment time may result in an additional inspection fee.  Re-inspections of failed inspections require a re-inspection fee of $89.00, to be paid prior to the re-inspection. 

If you have questions regarding your Health & Safety Inspection please contact the STVR Compliance Team, at 760-770-0324.

Below is a helpful information form to assist you in preparing for your inspection:

Health & Safety Inspection Information Form

CITATIONS & APPEALS:

A citation can be issued to an STVR Owner or guest for violation of the Cathedral City Municipal Code §5.96 Short Term Vacation Rental Units.  It is recommended that STVR Owners/Property Managers become familiar with these regulations and educate their guests on the City ordinances.  

On March 23, 2022 the City Council adopted Resolution 2022-14 establishing fees and penalties for violation of CCMC 5.96.  Violation of the ordinance can result in an immediate citation; no warning is required. 

If you should receive a citation you have ten (10) calendar days from the date of issuance to appeal the citation.  The Appeal form and the filing fee of $100.00 needs to be remitted for the appeal to accepted.  Please submit your completed Appeal Request Form and Credit Card Authorization Form to STVRPROGRAM@CATHEDRALCITY.GOV.  Upon receipt you will receive a confirmation email.

Forms:

Appeal Request Form

COMMON VIOLATIONS:

The following are common violations, and the information is intended to remind STVR owners and property managers and representatives of the key points of CCMC 5.96 (Vacation Rental Units). The items listed below do not cover all STVR regulations;  it is the Owners and/or Property Manager's responsibility to familiarize themselves with all current regulations..

• MUSIC: No outdoor music, radios, musical instruments, or other devices that produces or reproduces sound is allowed to be used outdoors at any time of the day. If used indoors, such sound shall not be heard beyond the property line.
• QUIET HOURS: The use of outdoor amenities and/or outdoor games or any outdoor activities that create noise between the hours of 10 p.m. and 8 a.m. is prohibited.
• TRASH: Trash and refuse shall not be stored in public view, except in proper containers for the purpose of collection by the city’s authorized trash hauler on collection days.  Please ensure compliance with the provisions of Chapter 6.04 (Refuse Disposal).  STVR properties must have pull out service and have a minimum of two regular and two recycling trash cans.  Burrtec can be contacted at 760-340-2113 or via email at customerservice@burrtecdesert.com
• ADVERTISING: First violation of 5.96.050 (I) is a $1,000.00 fine.  Any advertising must include the following:
  •  The STVR Permit Business License number must be clearly and prominently displayed in the first line of the property description and in the following format “City of Cathedral City STVR Permit No”
  • Maximum occupancy
  • Requirements for compliance with the city’s noise and outdoor activity standards and regulations
  • Maximum number of cars allowed (1 vehicle per bedroom)
  • A statement that the short-term vacation rental occupants shall respect the neighbor’s privacy and peaceful enjoyment of their property
  • The applicable rate of the city’s transient occupancy tax
  • A photo of the front of the short-term vacation rental
• GUEST ACKNOWLEDGEMENT FORM: Responsible Person must sign a “Guest Agreement Acknowledgement” form acknowledging receipt of the information provided at check in. This Form is to be kept at the STVR during the period of rental and be immediately available if request by the City.