In those instances where a citizen has a complaint regarding the condition, operation, or conduct of occupants (guests), the City has a Vacation Rental HOTLINE for citizens to register complaints, such as property registration, noise, occupancy, parking, and/or trash. 

The HOTLINE number is (760) 553-1031.

• Please call during the disturbance so that we can respond in a timely manner.
• Inform us if you would like a call back with a resolution.
• Complaints to the Hotline remain anonymous. It is recommended to leave your name and contact number if the STVR Officer has any questions or if you would like the STVR Officer to enter your property to witness the disturbance.
• Please do not call the Police in a non-emergency situation.
• IMPORTANT: This hotline number is intended for STVR-related calls only. If the complaint does not involve a STVR, please call the Police non-emergency line at (760) 770-0303.

In addition, the MyCathedralCity application has a drop down option for reporting any Vacation Rental Issues and/or to request a city service.  Please note, this service is not to report complaints that need immediate assistance.  Please call the Hotline to report complaints that need our prompt attention. 

A map of all licensed Short-Term Vacation Rentals can be found here.

Information:

While a vacation rental unit is rented, the owner, the owner’s authorized agent or representative, and/or the owner’s designated local contact person shall be available twenty-four hours a day, seven days a week for the purpose of responding within thirty minutes to complaints regarding the condition, operation, or conduct of occupants of the vacation rental unit.

Each rental property is required to post a copy of Cathedral City's Good Neighbor Brochure.